Terms and Conditions

Introduction

Welcome to UrbanGarden. By using our indoor gardening products and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase. These terms constitute a legally binding agreement between you and UrbanGarden regarding your use of our products, services, and digital platforms.

Products and Services

UrbanGarden offers premium growing kits, smart gardening solutions, and expert consultation services for indoor and urban gardening. All our products are carefully curated and tested to ensure optimal growing success. We maintain strict quality standards for seeds, growing media, and equipment. Our product range includes:

  • Indoor growing kits for herbs, vegetables, and microgreens
  • Smart sensors and monitoring devices
  • Specialized growing media and nutrients
  • LED grow lights and climate control equipment
  • Educational materials and growing guides

Orders and Delivery

Orders can be placed through our website or mobile app. Delivery times vary by location, typically 3-5 business days. We ensure careful packaging to protect plants and growing materials during transit. Live plant deliveries are handled with special care and may require specific delivery windows.

For international orders, additional shipping times and customs clearance may apply. We offer express shipping options for urgent deliveries and bulk order accommodations for commercial customers. All shipments are tracked and insured for your peace of mind.

Product Quality and Growth Guarantee

We guarantee the quality of our growing kits and materials at the time of delivery. Our 30-day growth guarantee covers plant viability when care instructions are followed. Contact us at [email protected] for replacement or refund requests.

The growth guarantee includes:

  • Seed germination success rate of 85% or higher
  • Structural integrity of growing containers and equipment
  • Nutrient content and growing media quality
  • Smart device functionality (where applicable)

Smart Technology Services

Our smart gardening features require internet connectivity and compatible devices. App features and sensor functionality are subject to regular updates. We maintain industry-standard security for all connected devices and data collection.

Smart features include automated monitoring of:

  • Temperature and humidity levels
  • Soil moisture and nutrient content
  • Light intensity and duration
  • Plant growth metrics and health indicators

Expert Support Program

Access to our gardening experts is included with premium kits. Response times for support queries are typically within 24 hours. Webinars and online workshops may require advance registration.

Support services include:

  • One-on-one consultation sessions
  • Monthly growing technique workshops
  • Troubleshooting assistance
  • Seasonal growing recommendations
  • Community forum access

Responsibilities

UrbanGarden is responsible for product quality, growing guidance, and technical support. Customers are responsible for following care instructions and maintaining appropriate growing conditions.

Customer responsibilities include:

  • Following provided care instructions
  • Maintaining clean growing environments
  • Regular system maintenance and cleaning
  • Proper use of equipment and materials
  • Timely reporting of issues or concerns

Intellectual Property

All content, including growing guides, app features, and educational materials, is protected by copyright and cannot be reproduced without permission. This includes:

  • Written content and growing guides
  • Mobile app interface and features
  • Product designs and specifications
  • Training materials and videos
  • Brand assets and marketing materials

Terms Updates

We reserve the right to update these terms as needed. Changes will be effective upon posting to the website. Regular review of terms is recommended. Major changes will be communicated via:

  • Email notifications
  • Website announcements
  • Mobile app notifications
  • Social media updates

Contact

For questions or clarifications, please contact us at [email protected]. Our support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM IST
  • Saturday: 10:00 AM - 2:00 PM IST
  • Emergency support available 24/7 for premium members