Privacy Policy
At UrbanGarden, we respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and safeguard your data when you use our products and services. We believe in complete transparency about our data practices and ensuring you have control over your information at all times.
Information We Collect
We collect information you provide when purchasing growing kits, using our smart gardening features, or contacting support. This may include your name, email, address, plant care preferences, and growing environment data from smart sensors. Additionally, we gather:
- Payment and transaction details
- Device information when using our smart features
- Usage patterns and preferences
- Customer service interactions and feedback
- Survey responses and contest entries
How We Use Your Information
We use your information to:
- Deliver products and growing guidance
- Provide personalized plant care recommendations
- Monitor and optimize growing conditions through smart sensors
- Send maintenance reminders and care tips
- Improve our products and services
- Process payments and handle returns
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure security
- Comply with legal obligations
Smart Device Data
Our smart sensors collect environmental data (moisture, light, temperature) to optimize plant growth. This data is encrypted and used only for plant care recommendations and system improvements. We maintain detailed logs of sensor readings including:
- Hourly temperature and humidity readings
- Soil moisture levels and watering patterns
- Light exposure and intensity measurements
- Plant growth metrics and health indicators
- System performance and calibration data
Data Security
We implement robust security measures to protect your personal information and growing data. Our security measures include:
- End-to-end encryption for all data transmission
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Secure data centers with 24/7 monitoring
- Employee training on data protection
Data Sharing and Third Parties
We may share your data with trusted partners who assist us in operating our website, conducting business, or serving our users. All third parties are contractually obligated to keep your information confidential and use it only for specified purposes.
Your Rights
You have comprehensive rights regarding your personal data:
- Access your stored information
- Correct or update your details
- Request data deletion
- Opt-out of marketing communications
- Export your data in a portable format
For changes or inquiries, contact us at [email protected].
Cookie Policy
We use cookies to enhance your browsing experience. These include: essential cookies for site functionality, analytics cookies to improve our services, and optional marketing cookies. You can manage your cookie preferences through your browser settings.
Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Information
For privacy-related questions or concerns, reach out to our dedicated privacy team at [email protected] or contact our Data Protection Officer through our main office.